Home → Problems →

Our report dashboard hasn't worked for a month...

mhocking

01 Mar, 2010 10:03 AM via web

Admin Functions

• Edit
• Remove

Hey,
I've been in charge of our EMS for about two months and I've never been able to recover data from the reporting dashboard; it always says that there is a problem and it will be rectified, but it hasn't been right for weeks.
If you could let me know if it is something that I'm doing wrong.
With thanks
Chris Maynard

1. Support Staff 2 Posted by Rob Bevan on 01 Mar, 2010 10:05 AM

   

   Hi Chris,

   I'll investigate and get back to you about this today.

   Apologies for the delay.

   Cheers,
   Rob

   Admin Functions

   • Edit
   • Remove

2. Support Staff 3 Posted by Rob Bevan on 01 Mar, 2010 04:46 PM

   

   Hi Chris,

   Now fixed: http://www.smeasure.org.uk/businesses/51/buildings/150

   The problem was a corrupt cached consumption value for the first meter reading for your Leap Gas meter which was -66 instead of 0 (just edited > updated to re-save the reading and update the consumption).

   Have rectified this and also put some better error handling in place for this condition.

   Apologies it took so long to get to.

   Cheers,
   Rob

   • Screen_shot_2010-03-01_at_16.40.35.png 5.7 KB

   Admin Functions

   • Edit
   • Remove